Frequently Asked Questions
How long does shipping take?
Processing takes 1–2 business days. Standard Shipping within the United States generally takes another 4–6 business days after shipment. Weekends and United States federal holidays are excluded.
How do I track my order?
Tracking information is emailed after the order ships.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing starts.
Can I return an item?
Eligible returns may be requested within 30 days after delivery. The item must be unused, in its original condition, and in the original packaging. Contact us before sending a return.
When will I receive a refund?
After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.
What if my order is damaged, incomplete, or incorrect?
Email the order number and clear photos of the item and packaging so we can review the issue.
What payment methods can I use?
Payment methods currently available to you are displayed at checkout. Orders are settled in USD through the secure checkout.
How do I contact you?
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Email: Support@thepezzlife.com
Phone: (771) 453-9467
Address: 1635 W Detroit St, Broken Arrow, OK 74012, United States