Refund Policy

Last updated: November 10, 2026

us.pez accepts eligible return requests made within 30 days after the item is delivered.

Return eligibility

Items must be unused, in their original condition, and in the original packaging. Please provide the order number or other proof of purchase. We do not add product-specific exclusions unless they are shown on the applicable product page or required by law.

How to request a return

Email Support@thepezzlife.com before sending anything back. If the return is eligible, us.pez will pay the return shipping cost and provide the return method or a prepaid shipping label. Returns sent without prior instructions may not be accepted.

Damaged, missing, or incorrect items

Contact us promptly with the order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next step.

Refunds

After an eligible return is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

Order changes and cancellations

Contact us as soon as possible before the order ships. We will try to help, but changes or cancellations cannot be guaranteed once processing has begun.

us.pez
Email: Support@thepezzlife.com
Phone: (771) 453-9467
Address: 1635 W Detroit St, Broken Arrow, OK 74012, United States